Fulfillment Policy
At Digital and Done, we strive to provide a seamless and satisfactory experience for all our customers. Our fulfillment policy outlines our commitment to delivering products and services efficiently, accurately, and with the highest level of care.
Order Processing:
Efficient Processing: Orders are processed promptly upon receipt. We aim to fulfill all orders within 1-2 business days unless otherwise specified.
Order Confirmation: Upon successful placement of an order, customers will receive an order confirmation email detailing the items purchased, total cost, shipping address, and estimated delivery date.
Order Modifications: Customers may request modifications to their orders (e.g., change of shipping address, addition or removal of items) within 24 hours of order placement. We will do our best to accommodate such requests; however, modifications requested beyond this timeframe may not be possible due to order processing.
Shipping:
Shipping Methods: We offer various shipping methods to suit different customer needs, including standard, expedited, and express shipping. Shipping options and associated costs are displayed during the checkout process.
Tracking Information: Once an order is shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to monitor the progress of their shipment and anticipate its arrival.
Delivery Estimates: While we strive to provide accurate delivery estimates, actual delivery times may vary depending on factors such as shipping method, destination, and unforeseen circumstances (e.g., weather delays, carrier issues). We encourage customers to refer to their tracking information for the most up-to-date delivery status.
Returns and Exchanges:
Satisfaction Guarantee: We stand behind the quality of our products and want our customers to be fully satisfied with their purchases. If for any reason a customer is not satisfied with their order, they may request a return or exchange within 30 days of receiving the product.
Return Process: To initiate a return or exchange, customers must contact our customer service team to obtain a return authorization and instructions. Items must be returned in their original condition, unused, and in their original packaging.
Refunds: Upon receipt and inspection of returned items, refunds will be issued to the original payment method within 3-5 business days. Shipping costs (if applicable) are non-refundable, and customers are responsible for return shipping fees unless the return is due to a product defect or error on our part.
Customer Support:
Dedicated Support: Our customer support team is available to assist customers with any inquiries, concerns, or issues they may have regarding their orders. Customers can reach out to us via email, phone, or live chat during our business hours.
Timely Responses: We strive to provide timely responses to all customer inquiries, typically within 24-48 hours during business days.
Policy Updates:
Policy Revisions: We reserve the right to update or modify our fulfillment policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
Notification of Changes: In the event of significant policy changes, we will notify customers via email or through a prominent notice on our website.
By placing an order with Digital and Done, customers acknowledge and agree to abide by the terms and conditions outlined in this fulfillment policy.
Digital and Done strives to provide exceptional customer service and ensures that every aspect of the fulfillment process is conducted with the utmost professionalism and integrity.